Privacy policy
Last updated: 2 November 2026
Laundesk is laundry management software made by 93 Technologies (“we”, “us”). This policy explains what personal data we handle on laundesk.com and in the Laundesk service, why, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023.
Two kinds of data
- Our own customers’ data: laundry owners and their staff who use Laundesk, and people who book a demo on this website (name, laundry name, phone, email, city and message). We use it to provide the service, set up accounts, support you and send account emails.
- Laundries’ customer data: each laundry keeps its own customers’ details (such as names, phone numbers, addresses and orders) in Laundesk. The laundry decides what to collect and why; we process it only on the laundry’s instructions, to run the service. Questions about that data go to the laundry first.
Where data is stored
Data is stored on Amazon Web Services in Mumbai, India, with encrypted backups. Access is limited to people who need it to run and support the service.
Who we share it with
- Amazon Web Services (hosting, storage and email sending).
- Cloudflare (domain name service and email forwarding).
- Meta (WhatsApp), only when a laundry connects its own WhatsApp Business number.
- Google, only when a laundry connects its Google Business Profile.
We don’t sell personal data, and we don’t use it for advertising.
Cookies
We use only the cookies needed to keep you signed in and to keep the service secure. There are no advertising or tracking cookies on this website.
How long we keep it
Account data is kept while the account is active and for a limited period afterwards for legal and accounting needs. Demo requests are kept until they are no longer needed to follow up. A laundry can ask for its data to be exported or deleted when it leaves.
Your rights
You can ask to see, correct or delete your personal data, or withdraw consent, by writing to hello@laundesk.com. If you are a customer of a laundry, please contact the laundry; we will help them respond.
Contact
93 Technologies · hello@laundesk.com